Reviewer Since: Oct 10, 2012
Total Reviews: 1
Lowest Rated Review: 0%
Highest Rated Review: 0%
Average Review Score: 0.0%
Last Review: Oct 10, 2012 - 7:22 pm
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| Fabricland
Overall: 0%
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0/5
We found the some of the staff at Fabricland East Regina to be very rude. When my daughter was looking at some material a lady grabbed it and put it away. She continued be condescending to my 12 year old as if I wasn't around. It was terrible customer service. We went in to shop for some new fabric and felt like we were imposing by looking at the fabric. Finally a nice lady named Dennice (not sure how to spell her name) helped us.
Then tonight I called to change my address. A lady named Kathy answered. She said I should just wait until my membership is up in Dec.! Come on! Is this really what they call customer service. She was quite rude as well on the phone. She asked me why my mail wasn't just rerouted by Canada Post. What does that have to do with wanting to change my address? At one point in the call I couldn't believe how rude she was being so I recorded the rest of the call.
Contacting fabricland is also difficult. When you call the number in their flyer it just lets you listen to a recording you can't get in touch with anyone or leave a message. Their website also does not seem to have an email address.
All frustrating. Maybe if they got some feedback they could improve their customer service!
By:
MG
On:
Oct 10, 2012 - 7:22 pm
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