I will never go back to this place. It is so unprofessional and very badly manages; the customer service is very poor! I bought two online coupons which each indicates: â$89 for 6 Laser Hair Removal Treatments on Up to 3 Body Parts of Your Choice at Laser Esthetique (Up to $2,400 Value)â. After several attempts because nobody was answering the phone, I succeeded to get an appointment. When I got there, I had to wait 45 minutes, it was in the morning around 10 am and they were already late! I asked the lady if she double-books me but she just said that she doesnât know. While I was waiting for my treatment, the phone was ringing and nobody was answering. They donât have any receptionist, so the same girl who is in charge of the treatment is also in charge of the phone. Once we started treatment, the girl wanted to charge each body part as per a treatment. I told her that she couldnât change what is already stated on the voucher. The manager refuses to admit that it was a mistake; she was rude and told me that she sold various kinds of online coupons and she canât control all of them. I told her that I will complain to the company Dealfind who sold the voucher. I couldnât believe that she didnât apologize or tell me that it was a mistake, she didnât care at all! Personally, I donât think this company will survive, they are still selling online coupon to trick clients. They receive a lot of calls because of these coupons and they are unable to service them because they are not organize at all! The manager needs to acquire some business/ management skills as well as to learn about customer service without these knowledge I am sure that the company will be out of business in no time.
I bought 2 vouchers of 89$ each. It said on the voucher that it was for 6 treatments in 3 body parts of your choice... when i went to use them the lady at the laser esthetique said that's it's 6 treatments as a total for all the body parts and not for each of them so basically if you choose 3 body parts to treat you only get 2 sessions for each. I was really surprised abt this. I find it really misleading. also the appointements are hard to get.
STAY FAR AWAY!!!!!!!!!!!!!!
YOU WILL NOT GET CONSISTENT APPOINTMENTS.
THE CUSTOMER SERVICE IS HORRIBLE